FAQs

SATISFACTION GUARANTEED:

We guarantee the artwork will print as you approved in the proof or we will reprint it!

 

WHAT IS THE PROCESS FOR AN ORDER?

Place Order > Payment > Design > Approval/Edits > Production > Delivery/Pick-up

Let us know what you are looking to have made. We offer consulting if you are unsure. Once you know what you need, let us know. We will discuss design ideas and provide you with pricing. We require payment before we begin any work or design. Art theft happens in our industry so we require payment before investing time into it. Photos of our work can be viewed on Facebook as well as our amazing reviews. We strive to provide a proof of the artwork within 24 to 48 hours of the payment. You will receive up to 3 edits of the artwork. Once approved we will put the order into production and notify you once complete. The order will then be delivered.

 

PRINTED COLORS VS. MONITOR DISPLAY:

Please note that the colors that you see on your screen may not match the colors that are printed on materials. Monitors are in RGB and calibrations may vary while physical printed materials are in CMYK so translation between the two is not always exact. We strive to keep product representation as accurate as possible and cannot guarantee exact color matching. 

 

HOW DO I CARE FOR MY BANNER?

Do not store your banner folded up. Banners do best laid out flat or rolled up and stored in a cool dry place away from extreme temperatures and/or humidity. Folding the banner can cause permanent creases to develop and should be avoided.

 

HOW DO I CARE FOR MY VEHICLE MAGNETS?

Clean under the magnets on the vehicle regularly. We recommend to take the magnets off once a week and clean the surface of the vehicle. Do not apply the magnet over any compound curves or trim. The edges of the magnet must lay flush with the surface in order to keep the wind resistance from getting under the magnet and pulling it off the surface. If you leave the magnets on the vehicle for prolonged periods of time, the magnet can damage the paint.

 

CAN I PROVIDE MY OWN SHIRTS?

Unfortunately, we do not allow for customers to provide their own shirts. There are a few reasons for this. One being that we cannot control the cleanliness of the customer provided apparel and it may have allergens such as smoke or cat hair. Also, we account for a 10% error rate as well as other factors such as fabric content and coating, that provided shirts may cause complications with. For example, During shirt printing production there are times that our equipment may misprint or snag/ruin a garment. If a client provides their own shirt then we may not be able to source a replacement in a timely manner or at all. For best quality, we use our selected garments that we know work with our machines. 

 

HOW DO I GET MY LOGO/ART TO YOU?

You can email your art to TampaPrintingandSigns@gmail.com as an attachment or send us a dropbox / google drive link. If you have troubles feel free to give us a call at (813) 73-PRINT.

 

ARTWORK REQUIREMENTS:

We accept: .Ai, .eps, .pdf, .tif, .psd, .jpg, .png. All files should be high res and all fonts should be converted to outlines to ensure accuracy. Files should be in CMYK color mode for color accuracy and ideally 300 DPI. Please embed all images in your files to avoid production delays. Files should be packaged if there are any linked files to be included. All files should be at final size or scaled proportionally in 10th scale in vector format. however when working with Photoshop or raster images you must take into consideration the resolution of the file and adjust accordingly, as an example,

Bleed: If the image or print extends to the edge, it MUST include bleed. Please keep all text inside a margin of at least 1/8” inside the finished edge or cut-line.

Please note: For blue, make sure to leave at least a 30% difference in your Cyan and Magenta values otherwise they may print closer to a purple hue. For example: C-100 M-70 Y-0 K-0

 

My Blues printed out purple, WHY?!

When printing blues, they can sometimes print purple if you do not have at least a 30% value difference between your Cyan and Magenta color values. If you provide your own artwork and your Cyan & Magenta are both set to 100%, chances are that it will look more purple. To avoid this, it is best to have our professional designers set up your artwork.  If your artwork does not print the correct colors and you provided the artwork we cannot and will not be held liable. Colors on screen do not reflect the actual printed colors due to calibration and the fact that screens are in RGB color spectrum and print is in CMYK color spectrum. 

 

COPIES OF RECEIPTS:

Please be sure to keep your receipts if you need them for taxes etc. You should get a copy of your purchase(s) to your email which we suggest printing out and keeping a copy if you will require it. 

 

PHOTO RELEASE:

By purchasing from us you give us permission to take photos of the products and use them in our marketing, social media, etc. If there are any items that are for a gift or surprise please let us know and we can hold off on posting photos until a later date. 

 

CAN I TAKE PHOTO(S)/VIDEO OF YOUR INSTALLERS?

No. You can take pictures of the products after they are installed or delivered but photos of our employees is prohibited. We reserve the right to immediately stop the install and you will NOT receive a refund. Do Not post photos of our employees on your social media or elsewhere. 

 

GRAPHIC DESIGN:

Our rates start at $4/HR unless otherwise noted. Design is a very custom specialty so these rates may fluctuate depending on many factors. In the event that we design for you; for most purchased design packages include up to 3 revisions. Additional Revisions can be purchased for the same project, in sets of up to 3. You are not required to use all 3 revisions. Revisions are non transferable and non refundable. See a member of management for details.

 

CONSULTING:

Our rates start at $95 an hour. Topics include marketing strategy, social media training, marketing practices, and so much more. Contact us for the topic(s) you would like to cover. 

  

WEBSITES:

Our rates start at $800. Domain and hosting is separate and does not go to us, generally $15 for the domain annually and hosting is $30 per month and can increase with add-ons. We can make your e-commerce website to sell your products online. The websites have SEO optimization options. Product listing options available. Please contact us for pricing.

  

ART REPRODUCTION RESTRICTIONS:

The unauthorized use of registered trademarks and copyrighted logos or designs is illegal.  When manufacturing heat transfers which incorporate such logos, we assume that you have obtained permission.  We do, however, reserve the right to ask for written confirmation of this permission at any time.  Tampa Printing and Signs along with it's owners/employees, accept no liability for any unauthorized use of such artwork or material.  You agree to indemnify Tampa Printing and Signs along with it's associates, for any loss due to the unauthorized use of such logos or artwork.  Tampa Printing and Signs reserves the right to refuse to print any design considered to be in poor taste or offensive.